Education

• KEAN UNIVERSITY – Union, NJ | B.S. in Information Technology

  2012-2014
  • Graduated with a 3.26 out of 4.0 G.P.A.
  • Member of The Association for Computing Machinery (ACM) – An international organization which promotes academic discipline in relation to computing.

• BROOKDALE COMMUNITY COLLEGE – Lincroft, NJ | A.A.S. in Network Information Technology

  2008-2012
  • Associate's Degree - Network Information Technology.
  • Computer Repair and LAN/WAN Technician Academic Credit Certificate.
  • Dean's list upon graduation with a 3.6 out of 4.0 G.P.A.
  • Phi Theta Kappa Honor Society.

Experience

• Two River Technology Group | Holmdel, NJ

  April 2018-Present
  • Completed remote and on-site service calls quickly and effectively.
  • Assisted in training colleagues on as-needed basis.
  • Decreased overall ticket completion time by energetically handling numerous tickets and assisting colleagues with their workload.

• Real Time Consultants | Kenilworth, NJ

  September 2015-April 2018
  • Monitoring various different computer networks.
  • Monitoring Datto (backup solution) portal and repairing issues.
  • Computer hardware and software repair and troubleshooting.
  • Monitoring Trend Micro portal and repairing issues.
  • Creating tickets which are assigned to other computer technicians.

• Accelsior Inc. | Port Monmouth, NJ

  2006-2012
  • Responsibilities included providing customer service, computer troubleshooting, and in-home as well as in-office computer repair.

Volunteer Work

• Project PAUL | http://www.ProjPaul.org | Keansburg, NJ

  2012-2015
  • Redesigned Project Paul's website to meet their various needs.
  • Accommodated all of Project Paul's website-related requests through telephone and internet customer support.